Frequently Asked Questions

Yes. All gas work is carried out by fully Gas Safe registered engineers, ensuring your boiler, heating system and gas appliances are installed and serviced safely and in compliance with current regulations.

Yes. MS HEATING AND PLUMBING is proud to be Age UK Birmingham approved, giving our customers added confidence and reassurance when choosing us.

Yes. We are independently assessed and approved by Which? Trusted Trader, so you can be confident you are choosing a company that consistently meets high standards of quality and customer service.

We cover Birmingham, Solihull and the wider Midlands area. If you are unsure whether we cover your location, feel free to get in touch and we will be happy to help.

MS HEATING AND PLUMBING has been serving homeowners across Birmingham and Solihull for nearly 30 years, building a strong local reputation for reliable, high quality work.

Yes. We provide clear, honest, no-obligation quotes before any work begins. There is no pressure and no hidden extras, just straightforward pricing you can rely on.

We answer emergency calls 24 hours a day, 7 days a week, for burst pipes, major leaks, no heating or hot water and boiler breakdowns. Call us on 0121 709 0000. For quotes, bookings and everyday jobs, we work Monday to Saturday, 8:30am to 5pm. Our charges for each time of day are on our prices page.

Yes. We have extensive experience working in older properties and understand the unique challenges they can present. We will always advise on the best approach for your home.

Yes. All work carried out by MS HEATING AND PLUMBING is completed to a high standard and backed by our workmanship guarantee, giving you peace of mind long after the job is done.

You can contact us by phone, WhatsApp or through the enquiry form on our website. We aim to respond promptly and will take the time to understand what you need before recommending the best course of action.

Common signs include frequent breakdowns, rising energy bills, uneven heating, unusual noises or a boiler that is over 10 to 15 years old. Our engineers can assess your existing system and advise you honestly on whether a repair or replacement makes more sense.

We provide clear, fixed-price quotes based on your specific property and requirements. We do not quote over the phone without a proper assessment, this ensures the price you agree is the price you pay with no surprises.

Most standard boiler replacements are completed within one day. More complex installations, such as system upgrades or boiler relocations, may take longer and we will confirm this upfront.

A combi boiler heats water on demand and does not require a separate hot water cylinder, making it a good fit for smaller properties with one bathroom. A system boiler works with a hot water cylinder and is better suited to larger homes with greater hot water demand. Our engineers will assess your property and recommend the most suitable option.

We install leading, reliable brands and will recommend the best option for your property, hot water demand and budget. We will always explain our recommendation clearly so you can make an informed decision.

Boilers typically come with a manufacturer warranty that varies by brand and model. We register the warranty on your behalf and explain exactly what is covered so you have full peace of mind.

We take care to minimise disruption throughout the installation. Most jobs are completed in a single day and our team will always leave the area clean and tidy before we leave.

Yes. We fit a magnetic filter and add inhibitor to the system as standard on every boiler installation. This protects the boiler and heating system from sludge and corrosion, helps extend the life of the equipment and is typically required to keep the manufacturer warranty valid.

Yes. We service and repair most major boiler brands regardless of who carried out the original installation.

Contact us by phone, WhatsApp or through our website. We will arrange a convenient time to assess your property and provide a clear, no-obligation quote before any work is scheduled.

Most bathroom installations take between 5 and 10 working days, depending on the scope of the project and any plumbing modifications required. We will give you a clear timeframe before work begins.

We can install customer-supplied fixtures or advise on suitable options to suit your style and budget. Either way, we will ensure everything is fitted correctly and built to last.

Costs vary depending on the size of the bathroom, the fixtures chosen and the level of plumbing work required. We provide a clear, itemised quote before any work begins with no hidden extras.

In most cases, no. Standard bathroom installations and refurbishments do not require planning permission. If structural changes are involved or the property is listed, additional approvals may be needed. We will flag anything relevant during our initial assessment.

Our bathroom installation service covers everything from removal of the existing bathroom and all plumbing work, through to fitting fixtures, tiling, flooring and final checks. We manage the entire process so you do not have to coordinate anything.

Yes. Tiling is included as part of our full bathroom installation service. We manage all elements of the job so you have a single point of contact from start to finish and do not need to coordinate separate trades.

There may be short periods where the water supply needs to be isolated, but we plan this carefully to keep disruption to a minimum. We will always let you know in advance.

We can work with your existing layout or reconfigure it to make better use of the space. Moving plumbing connections is straightforward for our team and we will advise on the most practical approach for your bathroom.

Yes. We have experience working in all types of bathroom layouts, including small and awkward spaces. We will assess the available space and recommend the most practical and effective solution.

Contact us by phone, WhatsApp or through our website. We will arrange a convenient time to discuss your requirements, see the space and provide a clear no-obligation quote.

Yes. We offer emergency plumbing services across Birmingham and Solihull. Contact us as soon as possible and we will aim to respond as quickly as we can.

Costs vary depending on the type and complexity of the work involved. We always provide a clear quote before starting so you know exactly what to expect with no hidden extras.

We aim to respond to emergencies as quickly as possible. Contact us directly to check our current availability.

The most common causes include corrosion in older pipework, loose or worn fittings, high water pressure and damage from freezing temperatures. Our engineers will identify the source accurately and carry out a lasting repair rather than a temporary fix.

We cover a wide range of plumbing services including leak detection and repair, tap installation, toilet installation and repairs, sink and basin installation, electric shower installation, bath and shower resealing, and emergency plumbing.

In most cases we can replace only the affected section. We will always assess what is genuinely needed and give you an honest recommendation, whether that is a targeted repair or a wider replacement where the condition of the pipework warrants it.

Yes. We use professional leak detection methods to locate the source of the problem accurately, helping us to minimise disruption and avoid unnecessary damage to your property.

Signs include an unexplained increase in your water bill, damp patches on walls or ceilings, the sound of running water when nothing is turned on, and reduced water pressure. If you notice any of these, contact us and we will carry out a professional leak detection inspection.

Yes. We have experience working with older pipework and properties and will always advise on the most appropriate and cost-effective solution.

Contact us by phone, WhatsApp or through our website. We will discuss your requirements, arrange a convenient time and provide a clear no-obligation quote before any work begins.

Common signs include cold spots on radiators, slow heating, unusual noises from the system, rising energy bills or visible leaks. Our engineers can diagnose the issue and advise on the most cost-effective solution.

Costs depend on the type and extent of work required. We always provide a clear, no-obligation quote before starting so you know exactly what is involved and what it will cost.

Thermostatic radiator valves, or TRVs, let you control the temperature in individual rooms rather than heating the whole house to the same level. They can noticeably reduce energy use and improve comfort. We can fit or upgrade TRVs as part of a heating service or as a standalone job.

We cover central heating installation, repairs, leak detection, radiator installation and replacement, radiator valve replacement and power flushing.

Power flushing removes sludge, debris and corrosion from your heating system, improving efficiency and extending the life of your boiler and radiators. Signs you may need it include cold spots, slow heating and noisy pipes.

This depends on the scope of the work. A standard repair or radiator replacement is typically completed within a day, while a full system installation will take longer. We will confirm a timeframe in your quote.

We recommend an annual service to keep your system running efficiently, catch any issues early and ensure your boiler warranty remains valid.

In many cases yes, though it depends on the capacity of your existing boiler and the layout of your pipework. Our engineers will assess your system and let you know whether additional radiators are feasible and what work would be involved.

Yes. We work on all makes and types of central heating systems regardless of who originally installed them.

Contact us by phone, WhatsApp or through our website. We will arrange a convenient time to assess the system and provide a clear no-obligation quote.

A vented cylinder relies on a cold water storage tank, while an unvented cylinder connects directly to the mains supply, offering better water pressure and performance. We can advise which is most suitable for your home.

Costs depend on the type of cylinder and the complexity of the installation. We provide a clear, fixed quote before any work begins.

Yes. Our engineers are G3 qualified, which is a legal requirement for working on unvented hot water systems. This ensures the work is carried out safely and in full compliance with regulations.

Most cylinder installations are completed within one day.

We recommend an annual service to maintain safety, efficiency and compliance with manufacturer warranty requirements.

Signs include insufficient hot water, visible corrosion or rust, unusual noises, persistent leaks or a cylinder that is over 15 years old.

Yes. We can advise on the most suitable replacement for your property and carry out the changeover, including any associated pipework.

The right size depends on the number of people in your household and your typical hot water demand. As a general guide, a family of four would usually need a cylinder of around 150 to 180 litres, but we will assess your specific requirements and recommend the most suitable option.

Yes. Cylinders are commonly installed in lofts and airing cupboards. We will ensure the location is practical, meets all safety requirements and allows proper access for future servicing.

Contact us by phone, WhatsApp or through our website and we will arrange a convenient time to assess your requirements and provide a clear no-obligation quote.

Leave the property immediately, do not use any electrical switches or open flames, and call the National Gas Emergency line on 0800 111 999. Once it is safe to do so, contact us to carry out any remedial work required.

Our engineer checks all gas appliances, pipework and connections for leaks, correct operation and compliance with current safety regulations. We test for gas tightness, inspect flues and ventilation, and confirm that all appliances are burning correctly. We will explain our findings clearly at the end of the visit.

Costs vary depending on the type of work involved. We always provide a clear quote before starting with no hidden extras.

We provide gas leak detection and repair, gas fire servicing, gas line installation and gas safety certificates (CP12).

Gas fires should be serviced annually to ensure they are operating safely and efficiently and to maintain any manufacturer warranty.

A CP12 is a gas safety record confirming that gas appliances and installations in a property have been inspected by a Gas Safe registered engineer and are safe to use. It is a legal requirement for rental properties.

We aim to respond as quickly as possible. For immediate gas emergencies always call 0800 111 999 first, then contact us once it is safe.

Warning signs include a yellow or orange flame instead of a clear blue one, excessive condensation, sooty marks around the appliance, a pilot light that keeps going out, or a smell of gas. If you notice any of these, stop using the appliance and contact us straight away.

Yes. We carry out gas line installations safely and in full compliance with current regulations.

Contact us by phone, WhatsApp or through our website. We will arrange a convenient time and provide a clear no-obligation quote.

Yes. Landlords are legally required to have gas appliances and installations in their rental properties inspected by a Gas Safe registered engineer every 12 months and to provide tenants with a copy of the certificate.

We provide clear, competitive pricing for landlord services. Contact us for a no-obligation quote based on the number and type of properties involved.

If we identify a safety issue, we will explain the problem clearly and advise on the remedial work required. Where a fault poses an immediate risk, the appliance will be taken out of use until it is repaired. We can carry out any necessary work promptly to keep your property compliant.

Yes. We carry out the inspection and issue the gas safety record (CP12) which landlords are required to provide to tenants.

Yes. We work with landlords managing single properties and larger portfolios. We can help you plan and schedule servicing across multiple properties to keep everything compliant.

Yes. We offer landlord service packages designed to keep your properties legally compliant and well-maintained throughout the year.

Yes. We are experienced in coordinating directly with tenants to arrange convenient access times, keeping disruption to a minimum for both landlord and tenant.

We recommend booking at least a few weeks before your certificate is due to expire. This gives flexibility to find a time that works for both you and your tenants. If you manage multiple properties, we can help you keep track of renewal dates.

Yes. We provide all necessary certificates and records to support your compliance requirements as a landlord.

Contact us by phone, WhatsApp or through our website. We will discuss your requirements and provide a clear, no-obligation quote tailored to your properties.

We inspect the boiler, central heating system, hot water cylinder, plumbing and associated pipework to identify any existing faults, safety concerns or potential issues that could require attention after purchase.

We provide a clear, fixed-price quote for the inspection before the visit takes place. Contact us for details.

Ideally after your offer has been accepted but before you exchange contracts. This gives you time to review the findings, raise any issues with the seller or factor repair costs into your decision before you are legally committed to the purchase.

Most inspections take between 1 and 2 hours depending on the size of the property and the complexity of the heating and plumbing systems.

Yes. We provide a clear written report detailing our findings and any issues identified, along with recommendations for remedial work where applicable.

Yes. Many buyers use our inspection reports to negotiate with the seller or to factor repair costs into their purchasing decision.

We inspect all common types of heating and hot water systems including combi boilers, system boilers, regular boilers, central heating systems and hot water cylinders.

Yes. We check radiators, thermostatic radiator valves, the room thermostat and programmer as part of the inspection. We test the heating system to see how it actually performs, not just whether it turns on, and will flag anything that is not working as it should.

We aim to arrange inspections as promptly as possible. Contact us to check current availability.

Contact us by phone, WhatsApp or through our website. We will confirm the details, arrange a convenient time and provide a fixed quote before the visit.

A heat pump extracts heat from the air or ground outside your home and uses it to heat your property and hot water. It works similarly to a fridge in reverse and uses significantly less energy than a traditional gas boiler.

Costs vary depending on the type of system and the specific requirements of your property. We provide a clear, no-obligation quote following a full assessment of your home.

Most homes can benefit from a heat pump, though suitability depends on factors such as insulation levels, available outdoor space and your current heating setup. We carry out a thorough assessment before making any recommendation.

Yes. The Boiler Upgrade Scheme currently offers grants towards the cost of heat pump installation. We can advise you on eligibility and how to apply.

Most installations are completed within 2 to 3 days depending on the system type and the specific requirements of your property.

Yes. Modern air source heat pumps are designed to operate efficiently even in temperatures well below freezing, making them suitable for the UK climate year round.

In most cases yes, though this depends on your property and heating setup. We will assess your home and advise on the best approach, including whether any additional work such as radiator upgrades may be beneficial.

Possibly. Heat pumps operate at lower flow temperatures than gas boilers, which can mean existing radiators need to be larger to heat a room effectively. We carry out a full heat loss calculation for your property and will tell you upfront whether any radiator upgrades are recommended before any work is agreed.

Heat pumps typically produce three to four units of heat for every unit of electricity consumed, making them significantly more efficient than a gas boiler. Running costs depend on your electricity tariff and how well insulated your home is. We will give you an honest picture of what to expect for your specific property.

Contact us by phone, WhatsApp or through our website. We will arrange a free assessment of your property and provide a clear, no-obligation quote.

Yes, we provide heating and plumbing services for businesses across Birmingham, Solihull and the wider West Midlands, from offices and shops to restaurants and warehouses.

Yes, our engineers are Gas Safe registered, giving businesses confidence that gas and heating work is carried out safely and compliantly.

Yes, we understand disruption matters to businesses, so we’re happy to discuss working outside normal hours where needed.

Yes, we can arrange ongoing maintenance contracts to keep commercial heating and plumbing systems running reliably.

Yes, we handle emergency call-outs for businesses. Call us on 0121 709 0000 and we’ll help as quickly as we can.

We work with a range of commercial properties including offices, retail units, restaurants and small industrial premises.

Yes, we provide the relevant certificates and documentation to help keep your business compliant.

Send us details of your premises and requirements via WhatsApp or email and we’ll come back to you with a tailored quote.

Yes, we cover Birmingham, Solihull and the wider West Midlands for all commercial heating and plumbing work.

Get in touch via WhatsApp, our contact form, or call us on 0121 709 0000, and our team will arrange the next steps.