Frequently Asked Questions
Are you Gas Safe registered?
Yes. All gas work is carried out by fully Gas Safe registered engineers, ensuring your boiler, heating system and gas appliances are installed and serviced safely and in compliance with current regulations.
Are you Age UK Birmingham approved?
Yes. MS HEATING AND PLUMBING is proud to be Age UK Birmingham approved, giving our customers added confidence and reassurance when choosing us.
Are you a Which? Trusted Trader?
Yes. We are independently assessed and approved by Which? Trusted Trader, so you can be confident you are choosing a company that consistently meets high standards of quality and customer service.
What areas do you cover?
We cover Birmingham, Solihull and the wider Midlands area. If you are unsure whether we cover your location, feel free to get in touch and we will be happy to help.
How long have you been in business?
MS HEATING AND PLUMBING has been serving homeowners across Birmingham and Solihull for over 28 years, building a strong local reputation for reliable, high quality work.
Do you provide free quotes?
Yes. We provide clear, honest, no-obligation quotes before any work begins. There is no pressure and no hidden extras, just straightforward pricing you can rely on.
What are your working hours?
We work standard daytime hours Monday to Saturday. If you have an urgent issue outside of these hours, contact us and we will do our best to help.
Do you carry out work in older properties?
Yes. We have extensive experience working in older properties and understand the unique challenges they can present. We will always advise on the best approach for your home.
Is your work guaranteed?
Yes. We have extensive experience working in older properties and understand the unique challenges they can present. We will always advise on the best approach for your home.
How do I get in touch?
You can contact us by phone, WhatsApp or through the enquiry form on our website. We aim to respond promptly and will take the time to understand what you need before recommending the best course of action.
How do I know if I need a new boiler?
Common signs include frequent breakdowns, rising energy bills, uneven heating, unusual noises or a boiler that is over 10 to 15 years old. Our engineers can assess your existing system and advise you honestly on whether a repair or replacement makes more sense.
How much does a boiler installation cost?
We provide clear, fixed-price quotes based on your specific property and requirements. We do not quote over the phone without a proper assessment, this ensures the price you agree is the price you pay with no surprises.
How long does a boiler installation take?
Most standard boiler replacements are completed within one day. More complex installations, such as system upgrades or boiler relocations, may take longer and we will confirm this upfront.
What is the difference between a combi boiler and a system boiler?
A combi boiler heats water on demand and does not require a separate hot water cylinder, making it a good fit for smaller properties with one bathroom. A system boiler works with a hot water cylinder and is better suited to larger homes with greater hot water demand. Our engineers will assess your property and recommend the most suitable option.
What boiler brands do you install?
We install leading, reliable brands and will recommend the best option for your property, hot water demand and budget. We will always explain our recommendation clearly so you can make an informed decision.
What warranty comes with a new boiler?
Boilers typically come with a manufacturer warranty that varies by brand and model. We register the warranty on your behalf and explain exactly what is covered so you have full peace of mind.
How much disruption will there be during installation?
We take care to minimise disruption throughout the installation. Most jobs are completed in a single day and our team will always leave the area clean and tidy before we leave.
Do you fit a magnetic filter and inhibitor when installing a boiler?
Yes. We fit a magnetic filter and add inhibitor to the system as standard on every boiler installation. This protects the boiler and heating system from sludge and corrosion, helps extend the life of the equipment and is typically required to keep the manufacturer warranty valid.
Can you service a boiler you did not install?
Yes. We service and repair most major boiler brands regardless of who carried out the original installation.
How do I book a boiler installation?
Contact us by phone, WhatsApp or through our website. We will arrange a convenient time to assess your property and provide a clear, no-obligation quote before any work is scheduled.
How long does a bathroom installation take?
Most bathroom installations take between 5 and 10 working days, depending on the scope of the project and any plumbing modifications required. We will give you a clear timeframe before work begins.
Do you supply bathroom fixtures or just install them?
We can install customer-supplied fixtures or advise on suitable options to suit your style and budget. Either way, we will ensure everything is fitted correctly and built to last.
How much does a bathroom installation cost?
Costs vary depending on the size of the bathroom, the fixtures chosen and the level of plumbing work required. We provide a clear, itemised quote before any work begins with no hidden extras.
Do I need planning permission for a bathroom renovation?
In most cases, no. Standard bathroom installations and refurbishments do not require planning permission. If structural changes are involved or the property is listed, additional approvals may be needed. We will flag anything relevant during our initial assessment.
What is included in a bathroom installation?
Our bathroom installation service covers everything from removal of the existing bathroom and all plumbing work, through to fitting fixtures, tiling, flooring and final checks. We manage the entire process so you do not have to coordinate anything.
Can you handle tiling as part of a bathroom installation?
Yes. Tiling is included as part of our full bathroom installation service. We manage all elements of the job so you have a single point of contact from start to finish and do not need to coordinate separate trades.
Will my water be off during the installation?
There may be short periods where the water supply needs to be isolated, but we plan this carefully to keep disruption to a minimum. We will always let you know in advance.
Do I have to keep the existing layout or can things be moved around?
We can work with your existing layout or reconfigure it to make better use of the space. Moving plumbing connections is straightforward for our team and we will advise on the most practical approach for your bathroom.
Can you work in small or awkward spaces?
Yes. We have experience working in all types of bathroom layouts, including small and awkward spaces. We will assess the available space and recommend the most practical and effective solution.
How do I book a bathroom installation?
Contact us by phone, WhatsApp or through our website. We will arrange a convenient time to discuss your requirements, see the space and provide a clear no-obligation quote.
Do you handle emergency plumbing call-outs?
Yes. We offer emergency plumbing services across Birmingham and Solihull. Contact us as soon as possible and we will aim to respond as quickly as we can.
How much does plumbing work cost?
Costs vary depending on the type and complexity of the work involved. We always provide a clear quote before starting so you know exactly what to expect with no hidden extras.
How quickly can you respond to a plumbing emergency?
We aim to respond to emergencies as quickly as possible. Contact us directly to check our current availability.
What are the most common causes of a leaking pipe?
The most common causes include corrosion in older pipework, loose or worn fittings, high water pressure and damage from freezing temperatures. Our engineers will identify the source accurately and carry out a lasting repair rather than a temporary fix.
What plumbing services do you offer?
We cover a wide range of plumbing services including leak detection and repair, tap installation, toilet installation and repairs, sink and basin installation, electric shower installation, bath and shower resealing, and emergency plumbing.
Can you replace just a section of pipework or does it all need replacing?
In most cases we can replace only the affected section. We will always assess what is genuinely needed and give you an honest recommendation, whether that is a targeted repair or a wider replacement where the condition of the pipework warrants it.
Can you detect a leak without causing damage?
Yes. We use professional leak detection methods to locate the source of the problem accurately, helping us to minimise disruption and avoid unnecessary damage to your property.
How do I know if I have a hidden leak?
Signs include an unexplained increase in your water bill, damp patches on walls or ceilings, the sound of running water when nothing is turned on, and reduced water pressure. If you notice any of these, contact us and we will carry out a professional leak detection inspection.
Do you carry out plumbing work in older properties?
Yes. We have experience working with older pipework and properties and will always advise on the most appropriate and cost-effective solution.
How do I book a plumbing job?
Contact us by phone, WhatsApp or through our website. We will discuss your requirements, arrange a convenient time and provide a clear no-obligation quote before any work begins.
How do I know if my central heating needs attention?
Common signs include cold spots on radiators, slow heating, unusual noises from the system, rising energy bills or visible leaks. Our engineers can diagnose the issue and advise on the most cost-effective solution.
How much does central heating work cost?
Costs depend on the type and extent of work required. We always provide a clear, no-obligation quote before starting so you know exactly what is involved and what it will cost.
What are thermostatic radiator valves and are they worth fitting?
Thermostatic radiator valves, or TRVs, let you control the temperature in individual rooms rather than heating the whole house to the same level. They can noticeably reduce energy use and improve comfort. We can fit or upgrade TRVs as part of a heating service or as a standalone job.
What central heating services do you offer?
We cover central heating installation, repairs, leak detection, radiator installation and replacement, radiator valve replacement and power flushing.
What is power flushing and do I need it?
Power flushing removes sludge, debris and corrosion from your heating system, improving efficiency and extending the life of your boiler and radiators. Signs you may need it include cold spots, slow heating and noisy pipes.
How long does central heating work take?
This depends on the scope of the work. A standard repair or radiator replacement is typically completed within a day, while a full system installation will take longer. We will confirm a timeframe in your quote.
How often should my central heating system be serviced?
We recommend an annual service to keep your system running efficiently, catch any issues early and ensure your boiler warranty remains valid.
Can I add more radiators to my existing heating system?
In many cases yes, though it depends on the capacity of your existing boiler and the layout of your pipework. Our engineers will assess your system and let you know whether additional radiators are feasible and what work would be involved.
Can you repair a system you did not install?
Yes. We work on all makes and types of central heating systems regardless of who originally installed them.
How do I book central heating work?
Contact us by phone, WhatsApp or through our website. We will arrange a convenient time to assess the system and provide a clear no-obligation quote.
What is the difference between a vented and unvented cylinder?
A vented cylinder relies on a cold water storage tank, while an unvented cylinder connects directly to the mains supply, offering better water pressure and performance. We can advise which is most suitable for your home.
How much does a cylinder installation cost?
Costs depend on the type of cylinder and the complexity of the installation. We provide a clear, fixed quote before any work begins.
Are your engineers G3 qualified?
Yes. Our engineers are G3 qualified, which is a legal requirement for working on unvented hot water systems. This ensures the work is carried out safely and in full compliance with regulations.
How long does a cylinder installation take?
Most cylinder installations are completed within one day.
How often should a hot water cylinder be serviced?
We recommend an annual service to maintain safety, efficiency and compliance with manufacturer warranty requirements.
What are the signs that my cylinder needs replacing?
Signs include insufficient hot water, visible corrosion or rust, unusual noises, persistent leaks or a cylinder that is over 15 years old.
Can you replace my existing cylinder with a different type?
Yes. We can advise on the most suitable replacement for your property and carry out the changeover, including any associated pipework.
What size hot water cylinder do I need?
The right size depends on the number of people in your household and your typical hot water demand. As a general guide, a family of four would usually need a cylinder of around 150 to 180 litres, but we will assess your specific requirements and recommend the most suitable option.
Can a hot water cylinder be installed in a loft or airing cupboard?
Yes. Cylinders are commonly installed in lofts and airing cupboards. We will ensure the location is practical, meets all safety requirements and allows proper access for future servicing.
How do I book a cylinder installation or repair?
Contact us by phone, WhatsApp or through our website and we will arrange a convenient time to assess your requirements and provide a clear no-obligation quote.
What should I do if I smell gas?
Leave the property immediately, do not use any electrical switches or open flames, and call the National Gas Emergency line on 0800 111 999. Once it is safe to do so, contact us to carry out any remedial work required.
What does a gas safety inspection involve?
Our engineer checks all gas appliances, pipework and connections for leaks, correct operation and compliance with current safety regulations. We test for gas tightness, inspect flues and ventilation, and confirm that all appliances are burning correctly. We will explain our findings clearly at the end of the visit.
How much does gas work cost?
Costs vary depending on the type of work involved. We always provide a clear quote before starting with no hidden extras.
What gas services do you offer?
We provide gas leak detection and repair, gas fire servicing, gas line installation and gas safety certificates (CP12).
How often should a gas fire be serviced?
Gas fires should be serviced annually to ensure they are operating safely and efficiently and to maintain any manufacturer warranty.
What is a CP12 gas safety certificate?
A CP12 is a gas safety record confirming that gas appliances and installations in a property have been inspected by a Gas Safe registered engineer and are safe to use. It is a legal requirement for rental properties.
How quickly can you respond to a gas emergency?
We aim to respond as quickly as possible. For immediate gas emergencies always call 0800 111 999 first, then contact us once it is safe.
What are the signs that a gas appliance may not be working safely?
Warning signs include a yellow or orange flame instead of a clear blue one, excessive condensation, sooty marks around the appliance, a pilot light that keeps going out, or a smell of gas. If you notice any of these, stop using the appliance and contact us straight away.
Can you install a new gas line?
Yes. We carry out gas line installations safely and in full compliance with current regulations.
How do I book a gas service or inspection?
Contact us by phone, WhatsApp or through our website. We will arrange a convenient time and provide a clear no-obligation quote.
Are landlords legally required to have an annual gas safety check?
Yes. Landlords are legally required to have gas appliances and installations in their rental properties inspected by a Gas Safe registered engineer every 12 months and to provide tenants with a copy of the certificate.
How much do landlord gas safety checks cost?
We provide clear, competitive pricing for landlord services. Contact us for a no-obligation quote based on the number and type of properties involved.
What happens if a problem is found during a gas safety inspection?
If we identify a safety issue, we will explain the problem clearly and advise on the remedial work required. Where a fault poses an immediate risk, the appliance will be taken out of use until it is repaired. We can carry out any necessary work promptly to keep your property compliant.
Do you issue CP12 gas safety certificates?
Yes. We carry out the inspection and issue the gas safety record (CP12) which landlords are required to provide to tenants.
Can you service boilers in multiple rental properties?
Yes. We work with landlords managing single properties and larger portfolios. We can help you plan and schedule servicing across multiple properties to keep everything compliant.
Do you offer ongoing maintenance packages for landlords?
Yes. We offer landlord service packages designed to keep your properties legally compliant and well-maintained throughout the year.
Can you liaise directly with tenants to arrange access?
Yes. We are experienced in coordinating directly with tenants to arrange convenient access times, keeping disruption to a minimum for both landlord and tenant.
How far in advance should I book an annual gas safety check?
We recommend booking at least a few weeks before your certificate is due to expire. This gives flexibility to find a time that works for both you and your tenants. If you manage multiple properties, we can help you keep track of renewal dates.
Do you provide documentation for compliance records?
Yes. We provide all necessary certificates and records to support your compliance requirements as a landlord.
How do I get a quote for landlord services?
Contact us by phone, WhatsApp or through our website. We will discuss your requirements and provide a clear, no-obligation quote tailored to your properties.
What does a homebuyer inspection include?
We inspect the boiler, central heating system, hot water cylinder, plumbing and associated pipework to identify any existing faults, safety concerns or potential issues that could require attention after purchase.
How much does a homebuyer inspection cost?
We provide a clear, fixed-price quote for the inspection before the visit takes place. Contact us for details.
At what stage of the buying process should I book an inspection?
Ideally after your offer has been accepted but before you exchange contracts. This gives you time to review the findings, raise any issues with the seller or factor repair costs into your decision before you are legally committed to the purchase.
How long does a homebuyer inspection take?
Most inspections take between 1 and 2 hours depending on the size of the property and the complexity of the heating and plumbing systems.
Will I receive a written report?
Yes. We provide a clear written report detailing our findings and any issues identified, along with recommendations for remedial work where applicable.
Can I use the report to negotiate on the property price?
Yes. Many buyers use our inspection reports to negotiate with the seller or to factor repair costs into their purchasing decision.
What types of heating systems do you inspect?
We inspect all common types of heating and hot water systems including combi boilers, system boilers, regular boilers, central heating systems and hot water cylinders.
Do you check radiators and thermostats during the inspection?
Yes. We check radiators, thermostatic radiator valves, the room thermostat and programmer as part of the inspection. We test the heating system to see how it actually performs, not just whether it turns on, and will flag anything that is not working as it should.
How quickly can you arrange an inspection?
We aim to arrange inspections as promptly as possible. Contact us to check current availability.
How do I book a homebuyer inspection?
Contact us by phone, WhatsApp or through our website. We will confirm the details, arrange a convenient time and provide a fixed quote before the visit.
What is a heat pump and how does it work?
A heat pump extracts heat from the air or ground outside your home and uses it to heat your property and hot water. It works similarly to a fridge in reverse and uses significantly less energy than a traditional gas boiler.
How much does a heat pump installation cost?
Costs vary depending on the type of system and the specific requirements of your property. We provide a clear, no-obligation quote following a full assessment of your home.
Is my home suitable for a heat pump?
Most homes can benefit from a heat pump, though suitability depends on factors such as insulation levels, available outdoor space and your current heating setup. We carry out a thorough assessment before making any recommendation.
Are there government grants available for heat pumps?
Yes. The Boiler Upgrade Scheme currently offers grants towards the cost of heat pump installation. We can advise you on eligibility and how to apply.
How long does a heat pump installation take?
Most installations are completed within 2 to 3 days depending on the system type and the specific requirements of your property.
Do heat pumps work in cold weather?
Yes. Modern air source heat pumps are designed to operate efficiently even in temperatures well below freezing, making them suitable for the UK climate year round.
Will a heat pump replace my existing boiler completely?
In most cases yes, though this depends on your property and heating setup. We will assess your home and advise on the best approach, including whether any additional work such as radiator upgrades may be beneficial.
Will I need to upgrade my radiators when installing a heat pump?
Possibly. Heat pumps operate at lower flow temperatures than gas boilers, which can mean existing radiators need to be larger to heat a room effectively. We carry out a full heat loss calculation for your property and will tell you upfront whether any radiator upgrades are recommended before any work is agreed.
How efficient is a heat pump compared to a gas boiler?
Heat pumps typically produce three to four units of heat for every unit of electricity consumed, making them significantly more efficient than a gas boiler. Running costs depend on your electricity tariff and how well insulated your home is. We will give you an honest picture of what to expect for your specific property.
How do I get a quote for a heat pump?
Contact us by phone, WhatsApp or through our website. We will arrange a free assessment of your property and provide a clear, no-obligation quote.
Do you provide heating and plumbing services for businesses?
Yes, we provide heating and plumbing services for businesses across Birmingham, Solihull and the wider West Midlands, from offices and shops to restaurants and warehouses.
Are your engineers Gas Safe registered for commercial work?
Yes, our engineers are Gas Safe registered, giving businesses confidence that gas and heating work is carried out safely and compliantly.
Can you carry out work outside of business hours?
Yes, we understand disruption matters to businesses, so we’re happy to discuss working outside normal hours where needed.
Do you offer maintenance contracts for commercial properties?
Yes, we can arrange ongoing maintenance contracts to keep commercial heating and plumbing systems running reliably.
Can you handle emergency repairs for businesses?
Yes, we handle emergency call-outs for businesses. Call us on 0121 709 0000 and we’ll help as quickly as we can.
What types of commercial properties do you work with?
We work with a range of commercial properties including offices, retail units, restaurants and small industrial premises.
Do you provide documentation for commercial compliance?
Yes, we provide the relevant certificates and documentation to help keep your business compliant.
How do I get a quote for commercial work?
Send us details of your premises and requirements via WhatsApp or email and we’ll come back to you with a tailored quote.
Do you cover Birmingham and Solihull for business services?
Yes, we cover Birmingham, Solihull and the wider West Midlands for all commercial heating and plumbing work.
How do I book a commercial job with MS HEATING AND PLUMBING?
Get in touch via WhatsApp, our contact form, or call us on 0121 709 0000, and our team will arrange the next steps.
Latest News and Updates
Why Does My Boiler Keep Losing Pressure? Causes and Fixes
How often should your boiler be serviced?
Worcester Bosch boilers: why we recommend them
Why Does My Boiler Keep Losing Pressure? Causes and Fixes
Boiler Maintenance Tips: How to Keep Your Boiler Running Safely All Year
Accessible bathrooms: what to consider for elderly or disabled family members
Contact Us Today
Whatever you need, we are here to help. Get in touch for a no-obligation quote.
Get a Free Quote
Fill in the form below and we’ll get back to you shortly.
We’ll do our best to call you at your preferred time. If we’re running slightly off schedule, we’ll still make sure to get in touch as soon as we can.